Studies have found that transformational leadership (inspiring, motivating and developing others while generating awareness of organizational goals) leads to increased employee effectives and satisfaction. Likewise, poor social and emotional intelligence are strong predicators of executive and management “derailment” and failure in one’s career.
Join Leadership Learning Centre’s highly intensive 2-day workshop on the Emotional Capability Profile - a 360° instrument that provides feedback to individuals on their degree of competency in the skills of emotional intelligence and identifies emotional competency gaps that needs to be addressed.
Attend this enlightening workshop and release people potential in your organization for business success by:
- Transforming your leaders into consistent and powerful role models, especially in times of rapid organizational change!
- Building your intra and interpersonal skills!
- Understanding the “missing link” when an otherwise good performer behaves in appropriately.
- Enabling your team to work together more effectively
Aim
By using ECP, participants will receive feedback ratings across 24 skill elements within five key components of Emotional Intelligence – Self Awareness; Self Regulation; Self-Motivation; Social Awareness; and Social Skills. The feedback indicates strengths and areas for development with suggested actions that individuals can take to maintain or strengthen their overall emotional competency.
This two-day workshop will cover some of these modules*:
- Conflict Resolution
- Giving and Receiving Feedback
- Self –Control
- Networking
- Creating Excitement
- Influencing Strategies
- Developing Empathy
- Generating Ideas and Lateral Thinking
* Modules to be covered at the workshop will depend on the participants’ significant competency gaps
Who Should Attend
Anyone in leadership position
Emotional Intelligence: Case Studies
Case Study 1: Senior Leaders
When a comparison survey was conducted for star performers and average ones in senior leadership positions, approximately 85% of the difference in their profiles was attributable to emotional intelligence factors rather than to purely cognitive abilities like technical expertise. It is also found that the more senior positions superior performers attained, the more apparent became the higher level of emotional intelligence competencies that enabled them to be effective in their role.
Case Study 2: Petroleum Industry Research
A study on corporate managerial staff in the petroleum industry identified that 7 of the 10 core competencies that differentiated superior from average performance were emotional intelligence competencies.
The key emotional intelligence competencies that provided this differentiation were (in order of relevance to performance) achievement orientation, influence, self-confidence, teamwork, organisational awareness and flexibility. These competencies were supported by analytical thinking, conceptual thinking and information seeking.
Case Study 3: Call Centre Agents in South Africa
A study was conducted for call centre agents in South Africa that concluded that high levels of performance in customer service, sales and administration were correlated with self-confidence, trustworthiness, conscientiousness, initiative, influence, change catalyst and conflict management.
Case Study 4: Turkish Business School
A study in a Turkish business school found that a high self-perception of ECI was closely related to higher salaries, higher job satisfaction, higher career development satisfaction, higher interpersonal satisfaction and higher life satisfaction.
Case Study 5: Emotional Intelligence and Team
Interesting developments are also occurring in the area of emotional intelligence and team effectiveness.
Australian university students working in self-managing teams showed a significant relationship between peer ratings of work group emotional intelligence and group effectiveness. In addition, there was significant
linkage between emotional self-awareness and team process effectiveness, team goal focus and overall group effectiveness. This study indicates that investment in building emotional self-awareness in team members is valuable in that it is the cornerstone of emotional intelligence and has the strongest link to team effectiveness.
 Success Stories: American Express.
A study conducted for American Express reported that financial advisors who participated in a 12-hour training course increased their emotional competencies by 15% while boosting their business performance by 18%. Regions whose sales managers received emotional intelligence training had sales results that were 11% greater than regions that were not trained in this aspect. The bottom line impact was estimated at $200 million in additional annual sales.
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